Shipping & Returns

1. Shipping

Orders are shipped by UPS. Shipping costs may be charged depending on the number of products purchased.

Please remember to check the condition of the shipment in the presence of the courier. If there are any problems, complete a damage report and ask the courier to sign it. This is a condition for accepting a complaint.

2. Complaints, guarantees and service

Any problems that arise with products purchased from our e-store must be reported in writing immediately. One of our employees will contact you and discuss what action can be taken. Please do not return the product without prior consultation. In the case of unfounded complaints, we will not accept shipments that are not postage paid, and you will have to pay shipping costs yourself.

If the product is damaged in transit by the shipping company, acceptance of a complaint is conditional on a damage report signed by the courier. If a complaint is accepted, we will provide an identical product, or a cash refund if this is not possible. We may also agree to alternative compensation, such as exchange for another product. In the case of products printed with digital printing technology, please remember that the characteristics of this technology may cause small differences in colour between what is seen on a computer monitor and a print from an office printer. Such differences do not constitute grounds for complaint.

3. Return

You may return the order up to 10 days from date of receipt, without specifying a reason. In other cases, the possibilities and conditions of return must be agreed on an individual basis.

The shipment must always be opened and checked in the presence of the courier and any complaints concerning transport damage must be reported to the courier at the time of receipt of the shipment.

The following will not be accepted as returns:

Products that are damaged or show signs of use, copying or opening of the packaging. Products configured in accordance with individual orders, or products requiring individual services such as printouts, graphic overlays, cutting fabric to size, etc.

The product must be returned after prior consultation in an intact state (sealed) at the customer’s expense. The customer is responsible for transport damage to products being returned, or for their loss; insurance can be taken out with the shipping company. Shipping costs to the customer will not be refunded, nor will any related shipping insurance be refunded.

Return to homepage Nikkel-art.co.uk

15% discount on everything from www.Nikkel-art.com

Feedback

We appreciate your feedback!
Johan 10-03-2014

Super blij met mijn foto op plexiglas! dankjulliewel

Alida 29-09-2013

Bestelling ontvangen foto op plexiglas, inclusief (!) ophangmateriaal. Zeer gemakkelijk te bevestigen en superkwaliteit. Tevreden.

marij wijnen 31-03-2014

Mijn eerste bestelling bij jullie( tuinposter met ezels) vandaag ontvangen
EEN DIKKE MERCI hij is prachtig .Hij komt straks op een mooi plekje in de tuin en als ik klaar ben met aankleden rond de poster zullen ze denken dat er twee echte ezels staan .
NIKKEL -ART ik ben zeer tevreden groetjes Marij

Monique 04-07-2014

Een tuinposter besteld op mesh doek. Het was mij niet duidelijk wat het verschil in materiaal was en hoe de poster uit zou vallen. Maar het resultaat is erg mooi geworden. Wel erg lang moeten wachten. Op mail geen antwoord gekregen. Uiteindelijk gebeurt. Toen werd verteld dat het de volgende dag verstuurd zou worden. Inderdaad toen snel geleverd. Netjes verpakt. Staat erg mooi op onze schutting. Hoop dat het lang mooi blijft en niet snel verkleurd.

Pierre 21-04-2013

Très beau papier peint photo. Très bonne qualité et super rendu sur mon mur de salon.
Collage facile, je le recommande www.nikkel-art.fr