Shipping & Returns

1. Shipping

Orders are shipped by UPS. Shipping costs may be charged depending on the number of products purchased.

Please remember to check the condition of the shipment in the presence of the courier. If there are any problems, complete a damage report and ask the courier to sign it. This is a condition for accepting a complaint.

2. Complaints, guarantees and service

Any problems that arise with products purchased from our e-store must be reported in writing immediately. One of our employees will contact you and discuss what action can be taken. Please do not return the product without prior consultation. In the case of unfounded complaints, we will not accept shipments that are not postage paid, and you will have to pay shipping costs yourself.

If the product is damaged in transit by the shipping company, acceptance of a complaint is conditional on a damage report signed by the courier. If a complaint is accepted, we will provide an identical product, or a cash refund if this is not possible. We may also agree to alternative compensation, such as exchange for another product. In the case of products printed with digital printing technology, please remember that the characteristics of this technology may cause small differences in colour between what is seen on a computer monitor and a print from an office printer. Such differences do not constitute grounds for complaint.

3. Return

You may return the order up to 10 days from date of receipt, without specifying a reason. In other cases, the possibilities and conditions of return must be agreed on an individual basis.

The shipment must always be opened and checked in the presence of the courier and any complaints concerning transport damage must be reported to the courier at the time of receipt of the shipment.

The following will not be accepted as returns:

Products that are damaged or show signs of use, copying or opening of the packaging. Products configured in accordance with individual orders, or products requiring individual services such as printouts, graphic overlays, cutting fabric to size, etc.

The product must be returned after prior consultation in an intact state (sealed) at the customer’s expense. The customer is responsible for transport damage to products being returned, or for their loss; insurance can be taken out with the shipping company. Shipping costs to the customer will not be refunded, nor will any related shipping insurance be refunded.

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Feedback

We appreciate your feedback!
HDM 30-09-2013

Zeer tevreden over onze canvasdoek. De foto druk op de canvas is van goede kwaliteit en scherp ( 110cm x 110cm ).
Ik kom zeker terug voor mn volgende canvas.
Toch nog even melden, de canvas was zeer goed verpakt voor transport.

Tinne 27-09-2013

Vandaag het behang aan gekregen en de dochter is super tevreden (en wij ook).
Bedankt :)

Carine 19-06-2014

We hebben er een beetje langer op moeten wachten dan normaal, maar het resultaat is echt TOP! Onze slaapkamer us nu een echt beachhouse met zicht op zee! We hebben dit laten plaatsen door prof behanger- hij bevestigde ons dat kwaliteit van het vliesbehang zeer goed is. Hier gaan we nog lang van genieten !

silvia 12-05-2014

het behang is prachtig geworden. Wij vonden het hangen best wel moeilijk. Zeker de 3 banen netjes aansluitend te krijgen was een heel karwei. laat maar zeggen relatie-proef. Maar tis gelukt dus overwegen we om nog een muur te behangen.

Conny Kerkdijk- Brienne 28-03-2014

Dit was de 1e keer dat we bij jullie bestellen.
Wij zijn hier zeer tevreden over!
De foto op plexiglas is perfect.
onze hartelijke dank.
Conny